Why is my tracking number not working?
After you receive the Shipping Notification email, which contains your tracking number / shipping provider information and is sent once your order is finished in production and ready to ship, please note that it can take several days for the tracking number to become active in the carrier's system.
The reason for this, is that the package labels are printed at the manufacturing facility where the items are made once the items are packaged and ready to ship. They then have to travel from the manufacturing facility to the carrier which is shipping the package. This is why there is a delay in the tracking number you received becoming active. The tracking number becomes active once the carrier receives and scans the package label into their system.
If you go to look up your tracking number and all that it shows is "Label Created, Waiting For Package to Arrive at USPS" or "Status Not Available", that does not mean that your number is wrong or that there is anything wrong with your package. It simply means that the package has not yet been scanned into the carrier's system yet. Just give it a few more days and the tracking with become active in their system soon and you can view its progress once it is. This is normal and nothing to be concerned about.
If for some reason the status of your tracking number has not changed for over 1 week after receiving it, please contact us and we will get back to you right away regarding this.